About Royal Alpaca

We have physical stores at Hotel New Otani, Imperial Hotel, and other locations. We also carry store-exclusive products that are not listed on our e-commerce site. Please stop by your nearest store and feel the products in person. We also offer try-on services.

Click here for information on stores that carry this product.

Inquiries via LINE chat

We accept inquiries via chat or LINE phone from our official account. Click on the banner below to add us as a friend and feel free to contact us.

Shopping support via LINE Call (free call)

We also provide shopping support via LINE Call, a service that allows anyone with a smartphone that has the LINE app installed to make direct voice or video calls with Royal Alpaca staff.

Our dedicated staff will provide detailed explanations while showing actual products in the store, as well as support with how to use the e-commerce site when making purchases. (Customers are free to show their faces.)

You can also access the LINE call screen from this QR code, so please use it as well.